Help
A few answers to help you find the perfect gift, choose the right finish and shop with confidence.
Our Prints
What's the difference between framed and mounted?
Our prints are available in two finishes:
Framed: Your print comes professionally presented in a black frame, ready to display.
Mounted: Your print comes with a presentation mount, ready for you to frame yourself or give as a gift.
Simply choose your preferred finish on the product page.
What size are your prints?
Our standard framed and mounted displays measure approximately 10 × 12 inches (25.4 × 30.5 cm) overall.
Please check individual product descriptions for any variations.
Are the signatures genuine autographs?
No. Any signatures featured on our prints are printed reproductions, not original hand-signed autographs.
They're decorative display pieces designed for fans and collectors, rather than authenticated autograph memorabilia.
Do your prints come ready to hang?
Framed prints arrive assembled and ready for display, although you should check the frame's fittings and use suitable wall fixings.
Mounted prints are supplied without an outer frame, allowing you to choose your own.
Can I request a particular celebrity, character or design?
Absolutely! We're always happy to hear suggestions.
If there's someone you'd love to see in our collection, send us a message through our Contact Us page.
We can't guarantee every request, but we'll let you know what's possible.
Ordering & Delivery
How much is delivery?
We offer free standard tracked UK delivery on our prints.
International delivery charges, where applicable, are shown at checkout before you pay.
How long will my order take to arrive?
We aim to prepare and dispatch orders promptly, usually within one working day.
Delivery times depend on your destination and the delivery service used. Estimated delivery information is provided during checkout.
Please allow additional time during busy periods and public holidays.
Can I track my order?
Yes. We use tracked delivery services, so tracking information will be provided once your order has been dispatched.
Will my framed print arrive safely?
We take packaging seriously!
Framed prints are carefully protected using appropriate cushioning, corner protection and sturdy outer packaging to help them survive their journey.
If anything does arrive damaged, please contact us and we'll help put things right.
Can I send a print directly to someone as a gift?
Of course!
You can enter the recipient's address as the delivery address at checkout.
If you have any special requirements, please contact us before placing your order so we can confirm what's possible.
Do you deliver outside the UK?
Yes, we accept orders for supported international destinations, including selected European countries.
Available destinations, delivery charges and any applicable shipping information will be shown at checkout.
Returns & Support
Can I change or cancel my order?
If you need to change an order, please contact us as soon as possible.
We prepare orders quickly, so changes may not always be possible once an item has been dispatched.
For eligible purchases, you also have a statutory 14-day cancellation right after receiving your order.
See our Refunds & Returns Policy for full details.
What happens if my order arrives damaged or incorrect?
Please contact us as soon as you can, ideally within 48 hours, with your order number and photographs where possible.
We'll investigate and arrange an appropriate solution in accordance with your consumer rights.
The 48-hour request doesn't limit your statutory rights.
How can I contact Everything But That?
We're always happy to help with orders, product questions or gift ideas.
Email: hello@everythingbutthat.co.uk
Or visit our Contact Us page.
Still have a question?
Can't find what you're looking for? We're always happy to help.